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Frequently Asked Questions
1. How long will it take to receive my order?
1. How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Standard shipping usually takes approximately 7–14 business days, depending on your location. Once your order ships, you’ll receive a confirmation email with tracking information.
2. How can I track my order?
2. How can I track my order?
Once your order has been shipped, we’ll send you an email with your tracking number. Simply use the tracking link provided to follow your package until it arrives.
3. What is your return and refund policy?
3. What is your return and refund policy?
We offer a 30-day return policy from the date of delivery. Items must be unused, unworn, and returned in their original condition and packaging. Once your return is received and approved, your refund will be issued to your original payment method.
4. Can I change or cancel my order after placing it?
4. Can I change or cancel my order after placing it?
Yes. If you need to change or cancel your order, please contact us within 48 hours of placing your order. We recommend reaching out as soon as possible so we can assist you before your order is processed.
5. What should I do if my item arrives damaged or incorrect?
5. What should I do if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact our customer support team within 7 days of delivery. Include your order number and clear photos of the item, and our team will help resolve the issue as quickly as possible.